Contact Information:
Phone:
Line 1: (815) 398 - 5753
Line 2: (815) 398 - 9598
Phone:
Line 1: (815) 398 - 5753
Line 2: (815) 398 - 9598
F.A.Q.
Sales:
Do you offer in-house financing? (buy-here-pay-here)
Unfortunately we do not currently offer in-house financing. We finance through institutions such as Alpine Bank, Members Alliance, and Springleaf.
Do you sell parts over the counter?
We are not able to sell parts over the counter.
Is the inventory on the website everything you currently have?
While we try to keep the website updated, there are times when new vehicles aren't added immediately. If you have a specific set of qualities you're looking for in a vehicle, please give us a call and we will be happy to either let you know what we have that suits your need or make an attempt to locate something that does.
Service:
Is service by appointment only?
Yes. If you're in urgent need of service or need something quick (light bulb change, tire pressure check, etc...), please call before arrival to allow the technicians time to better prepare.
If I would like to wait with my vehicle while maintenance is being performed, may I?
Absolutely, but please let us know when you call that you intend to wait so we can schedule you into a specific time-slot.
Do you have public wi-fi that I may use while waiting for service?
Starting January 1st, 2015 we will no longer offer wireless access. New always-on software requirements along with our limited DSL connection make it imperative that we allocate as much bandwidth for our technicians as possible. We apologize for the inconvenience.
Do you offer loaner vehicles or a courtesy shuttle?
Due to insurance reasons, we are unable to offer loaner vehicles or a courtesy shuttle. Sorry for any inconvenience this may impose. There is an Enterprise Rent-A-Car nearby (5643 E State St #1. 815-397-1400) if you would like to rent a vehicle.
Do you have a towing service?
We do not currently have our own towing service; however, we work with Ed's Wrecker Service (815-398-5606) for tow requests, and are able to apply the tow charge to the repair order.
If I plan on having my vehicle serviced, can I supply my own parts?
Yes. When scheduling the appointment, please let us know you intend to supply the parts for the repair.
Do you offer in-house financing? (buy-here-pay-here)
Unfortunately we do not currently offer in-house financing. We finance through institutions such as Alpine Bank, Members Alliance, and Springleaf.
Do you sell parts over the counter?
We are not able to sell parts over the counter.
Is the inventory on the website everything you currently have?
While we try to keep the website updated, there are times when new vehicles aren't added immediately. If you have a specific set of qualities you're looking for in a vehicle, please give us a call and we will be happy to either let you know what we have that suits your need or make an attempt to locate something that does.
Service:
Is service by appointment only?
Yes. If you're in urgent need of service or need something quick (light bulb change, tire pressure check, etc...), please call before arrival to allow the technicians time to better prepare.
If I would like to wait with my vehicle while maintenance is being performed, may I?
Absolutely, but please let us know when you call that you intend to wait so we can schedule you into a specific time-slot.
Do you have public wi-fi that I may use while waiting for service?
Starting January 1st, 2015 we will no longer offer wireless access. New always-on software requirements along with our limited DSL connection make it imperative that we allocate as much bandwidth for our technicians as possible. We apologize for the inconvenience.
Do you offer loaner vehicles or a courtesy shuttle?
Due to insurance reasons, we are unable to offer loaner vehicles or a courtesy shuttle. Sorry for any inconvenience this may impose. There is an Enterprise Rent-A-Car nearby (5643 E State St #1. 815-397-1400) if you would like to rent a vehicle.
Do you have a towing service?
We do not currently have our own towing service; however, we work with Ed's Wrecker Service (815-398-5606) for tow requests, and are able to apply the tow charge to the repair order.
If I plan on having my vehicle serviced, can I supply my own parts?
Yes. When scheduling the appointment, please let us know you intend to supply the parts for the repair.
